Support & FAQ
Support & FAQ
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What are the criteria to install a fast DC charger?
First, you need to make sure the property is easy to access for cars. Second, make sure you have sufficient power capacity (minimum for a single DC charger: 30kW, single fast DC charger: 180kW). Third, the installation budget needs to be considered. It may vary depending on the area.
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What kind of EV charger is suitable for my property?
We have different products and solutions suitable for different scenarios. We can help you to evaluate your property type and which EV charger would be suitable for it. Please check out some sample user scenarios here.
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What are the countries that Zeus currently supports?
To fully operate and provide the services in the area, an installation partner, a maintenance team, and integration with local payment gateway companies are needed. We are currently able to provide support in the USA, Taiwan, Australia, Canada. Some countries may require different certifications in order to operate. Welcome to contact us if there are inquiries in other countries.
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What should I do if my machine requires maintenance?
Please reach out to us and our service team will get back to you within 24-48 hours. You may contact us here, or send us an email at support@zeusmeenergy.com.
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What is the cost of installing an EV charger?
Based on the support from your local power companies, the cost might be different for piping the power cores. Additionally, in different countries, cities may offer subsidies and power companies may provide rebates for installations to lower your installation cost. Depending on the distance of the installation from the power to the charger, the cost may vary.
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How fast can I install an EV charger?
With sufficient power support, our chargers can be installed within 5 working days.
It is still necessary to consider factors such as the actual site, type and quantity of EV charger, etc. to evaluate a more accurate installation time.
Need more help?
Please submit a business support request and our experts will get in touch with you.